|
|
|||
items: 0 £0.00 view cart
|
Delivery & Returns
- We aim to despatch UK and EU orders received Monday to Friday before 12pm on the same day
- More than 95% of UK orders are delivered on the next working day
- For peace of mind, we offer a UK Next Day service for a small fee
- Orders under £50 - Royal Mail 1st Class
- Orders over £50 - Royal Mail 1st Class Recorded (signature required)
- Large or heavy orders usually over £100 or 2kg - Courier: UPS 48hr (signature required)
- Orders under £100 - Royal Mail Special Delivery (signature required)
- Large or heavy orders usually over £100 or 2kg - Courier: UPS 24hr (signature required)
- Orders under £50 - Royal Mail Airmail
- Orders over £50 - Royal Mail International Signed For™ (signature required)
- Large or heavy orders usually over £100 or 2kg - Courier: UPS (signature required)
We will inform you by email when your goods have been despatched. For UK orders, please allow at least 5 working days after despatch before you report an item as missing. If you think your order has been lost then please log in to your account to check the status of your order. Please note that we are not open on Bank Holidays and any orders placed on these days will be despatched on the next working day.
For more detailed information on our delivery rates and returns policy, please click on the links below:
Delivery Rates
Returns Policy
Bank Holidays
Delivery Rates
Delivery rates reflect actual delivery costs and are therefore based on the total weight of your order. For our purposes the UK includes England, Northern Ireland, Scotland, Wales and all BFPO addresses and Europe includes EU countries, Eastern Europe and Russia.
Deliveries to the Republic of Ireland will be charged at the EU rate.
Please note that for delivery outside the European Union, local import duties may be charged at port of entry and local import taxes may be payable on receipt.
| Total Order Weight |
UK Delivery Rates |
EUROPE Delivery Rates |
REST OF WORLD Delivery Rates |
| 0.00kg – 0.10kg | FREE | £2.75 | £3.50 |
| 0.10kg – 0.25kg | £1.75 | £3.00 | £4.50 |
| 0.25kg – 0.50kg | £2.50 | £4.00 | £7.00 |
| 0.50kg – 0.75 | £3.25 | £5.00 | £10.00 |
| 0.75kg – 1.00kg | £4.50 | £7.00 | £12.50 |
| 1.00kg – 1.25kg | £5.50 | £8.00 | £16.00 |
| 1.25kg – 1.50kg | £5.75 | £9.00 | £18.00 |
| 1.50kg – 1.75kg | £6.50 | £10.00 | £19.00 |
| 1.75kg – 2.00kg | £7.00 | £12.00 | £24.00 |
| 2.00kg – 3.00kg | £8.00 | £15.00 | £36.00 |
| 3.00kg – 4.00kg | £8.00 | £18.00 | £44.00 |
| 4.00kg – 5.00kg | £8.00 | £22.00 | £52.00 |
| 5.00kg – 6.00kg | £8.00 | £24.00 | £56.00 |
| 6.00kg – 8.00kg | £8.00 | £29.00 | £60.00 |
| 8.00kg – 10.00kg | £8.00 | £29.00 | £70.00 |
| 10.00kg+ | £8.00 | £29.00 | £70.00 |
Returns Policy
If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 14 days of purchase to the address below. You can return part of an order (if you have used some items) and we will refund the value of the unused items.
Please contact us before returning any goods and ensure that you enclose your order details with the return goods. Items returned outside the 14 day cooling off periods will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.
yolö
PO Box 3330
Marlow
Buckinghamshire
SL7 1WT
UK
Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We aim to process all returns within 24 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may a further few days to show up on your card statement.
Bank Holidays
We will be closed on the following bank holidays in 2012:
- Monday 2nd January 2012
- Friday 6th April 2012
- Monday 9th April 2012
- Monday 7th May 2012
- Monday 4th June 2012
- Monday 17th August 2012
- Tuesday 25th December 2012
- Wednesday 26th December 2012
| yolö products: | yolö information: | inkjet transfer paper: | laser transfer paper: |
|
Quality inkjet heat transfer paper, laser heat transfer paper, tshirt transfers, iron-on transfers, printable albums, printable blanks and heat transfer accessories
