Delivery & Returns

FREE UK Standard Delivery for orders over £40 excl. VAT

• We aim to despatch UK and EU orders received Monday to Friday before 1pm on the same day
• More than 95% of UK orders sent Royal Mail are delivered on the next working day
• For peace of mind, we offer a next day UK Express service for a small fee

• Small orders usually under 1kg - Royal Mail 1st Class
• Large or heavy orders usually over 1kg - ParcelForce express48 (signature required)

• Small orders usually under 1kg - Royal Mail Special Delivery (signature required)
• Large or heavy orders usually over 1kg - ParcelForce express24 (signature required)

• Orders under £100 - Royal Mail Airmail
• Orders over £100 - Royal Mail International Signed For™ (signature required)
• Large or heavy orders usually over 2kg - Courier (TNT, Fedex or UPS) (signature required)

We will inform you by email when your goods have been despatched. For UK orders, please allow at least 10 working days after despatch before you report an item as missing. Please note that Royal Mail requires us to wait 15 working days before submitting a claim.
If you think your order has been lost then please log in to your account to check the status of your order. Please note that we are not open on Bank Holidays and any orders placed on these days will be despatched on the next working day.

For more detailed information on our delivery rates and returns policy, please click on the links below:

Delivery Rates
Returns Policy
Bank Holidays

Delivery Rates

Delivery rates reflect actual delivery costs and are therefore based on the total weight of your order. For our purposes the UK includes England, Northern Ireland, Scotland, Wales and all BFPO addresses and Europe includes EU countries, Eastern Europe and Russia.
Deliveries to the Republic of Ireland will be charged at the EU rate.

Please note that for delivery outside the European Union, local import duties may be charged at port of entry and local import taxes may be payable on receipt.

Returns Policy

If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 14 days of purchase to the address below. You can return part of an order (if you have used some items) and we will refund the value of the unused items.

Please contact us before returning any goods and ensure that you enclose your order details with the return goods. Items returned outside the 14 day cooling off periods will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

yolö
11 Devonshire Mews
London
W4 2HA
UK

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your bank statement.

Bank Holidays & Closures

We will be closed on the following days in 2012-13:

• Tuesday 1st January 2013
• Friday 29th March 2013
• Monday 1st April 2013
• Monday 6th May 2013
• Monday 27th May 2013
• Monday 26th August 2013
• Tuesday 24th December 2013 (closed from 12pm)
• Wednesday 25th December 2013
• Thursday 26th December 2013