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Delivery & Returns
We aim to despatch UK and EU orders received before 3pm Monday to Friday on the same day using Royal Mail 1st Class or by courier for larger heavier orders. We will inform you by email when your goods have been despatched. Please allow 5 working days after the estimated delivery date before you report an item as missing. If you think your order has been lost then please log in to your account to check the status of your order. Please note that we are not open on Bank Holidays and any orders placed on these days will be despatched on the next working day.
For more information on our delivery rates and returns policy, please click on the links below:
UK Delivery Rates
EU Delivery Rates
Worldwide Delivery Rates
Returns Policy
Bank Holidays
UK Delivery Rates
FREE delivery for all orders over £100.
Orders up to 1kg are sent using Royal Mail 1st Class and orders between 1kg and 2kg are sent using Royal Mail Recorded Signed for™. Orders over 2kg in weight may be sent using an alternative courier service. For our purposes the UK includes England, Northern Ireland, Scotland, Wales and all BFPO addresses.
| Total Order Weight | Delivery Cost |
| 0.00kg – 0.10kg | FREE |
| 0.10kg – 0.25kg | £2.00 |
| 0.25kg – 0.50kg | £3.00 |
| 0.50kg – 0.75kg | £3.50 |
| 0.75kg – 1.00kg | £4.00 |
| 1.00kg – 1.25kg | £5.50 |
| 1.25kg – 1.50kg | £5.75 |
| 1.50kg – 1.75kg | £6.50 |
| 1.75kg – 2.00kg |
£7.00 |
| 2.00kg – 10.00kg | £8.00 |
For deliveries to the Republic of Ireland or EU, please see below.
EU Delivery Rates
Orders up to 1kg are sent using Royal Mail International Signed for™. Orders over 1kg may be sent using an alternative courier service.
For example - 25 A4 sheets typically weighs approx 0.50kg.
| Total Order Weight | Delivery Cost |
| 0.00kg – 0.10kg | £3.00 |
| 0.10kg – 0.25kg | £4.00 |
| 0.25kg – 0.50kg | £6.00 |
| 0.50kg – 0.75 | £8.00 |
| 0.75kg – 1.25kg | £12.00 |
| 1.25kg – 1.75kg | £15.00 |
| 1.75kg – 2.00kg | £19.00 |
| 2.00kg – 3.00kg |
£23.00 |
| 3.00kg – 4.00kg | £27.00 |
| 4.00kg – 5.00kg | £31.00 |
| 5.00kg – 6.00kg | £35.00 |
| 6.00kg – 8.00kg | £39.00 |
| 8.00kg – 10.00kg | £43.00 |
Worldwide Delivery Rates
If you wish to place an order for delivery outside the European Union, then please contact us with your delivery address and order details. We will advise of the delivery cost before you place your order.
Returns Policy
If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 14 days of purchase to the address below. Please contact us to request a Returns Number before returning any goods.
Items returned outside that period will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.
Yolö
PO Box 3330
Marlow
Buckinghamshire
SL7 1WT
UK
Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We aim to process all returns within 24 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may a further few days to show up on your card statement.
Bank Holidays
We will be closed on the following bank holidays in 2010:
- Monday 31st May
- Monday 30th August
- Monday 27th December
- Tuesday 28th December
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