Delivery
** We aim to despatch UK and EU orders received Monday to Friday before 12pm on the same day. Orders placed at the weekend will be shipped on Monday unless it's a bank holiday. **
For the UK we offer three levels of delivery service:
1. UK Economy Delivery
- We aim to have it with you within three to five working days of your order. If your order is placed after midday then this will count as the next working day.
- Dispatched by Royal Mail 48 (2nd class post) which has a target delivery within two working days but is not a guaranteed service.
- More than 95% of UK orders sent Royal Mail are delivered on target (this is outside of busy periods like Christmas, strikes and when there isn't a global pandemic).
- The tracking of this service only confirms delivery.
2. UK Standard Delivery
- We aim to have it with you within two to three working days of your order. If your order is placed after midday then this will count as the next working day.
- Dispatched by Royal Mail 24 which has a target delivery within of one working day but is not a guaranteed service.
- More than 95% of UK orders sent Royal Mail are delivered on target (this is outside of busy periods like Christmas, strikes and when there isn't a global pandemic).
- The tracking of this service only confirms delivery.
3. UK Premium Delivery
- We aim to have it with you by the next working day of your order so does not include delivery on weekends or bank holidays.
- If your order is placed after midday then this will count as the next working day.
- Dispatched by Royal Mail Tracked 24 or DPD which has a target delivery of next working day (except Scottish Highlands and Northern Ireland).
- This service includes tracking which will be provided in advance via email.
- Free Premium Delivery is offered for orders over £50 excluding VAT except to Northern Ireland
- Royal Mail International Tracked (no signature required)
- This service includes tracking and the tracking info will be provided in advance via text/email.
- Large or heavy orders usually over 2kg will be sent by courier
Orders less than 2 kilos
Orders below 2 kilos are shipped by Royal Mail, the UK’s national postal carrier. That’s because they offer the most cost-effective delivery service for shipments with lower weights.
Where there is an option (this depends on the destination country), we always select a tracked service. Usually we don’t request a signature as that can lead to delays if people are not present to receive them. But in some cases there is no option but to select signature with delivery.
Orders over 2 kilos
When orders are heavier - over 2 kilos - we don’t charge a shipping fee at the time of ordering. We look at a range of shipping companies and choose the most cost-effective option at the time. We then contact the customer inviting them to pay the shipping fee as a separate payment. Doing it this way means we can be sure to offer the most cost-effective shipping option.
We will inform you by email when your goods have been dispatched and will provide the tracking information. For UK orders, please allow at least 10 working days after dispatch before you report an item as missing. Please note that Royal Mail requires us to wait 15 working days before submitting a claim.
Please note that we are not open on Bank Holidays and any orders placed on these days will be dispatched on the next working day.
For more detailed information on our delivery rates and returns policy, please click on the links below:
Click and Collect
If you are based near to us (Marlow, SL7), you can also place an order online for you to collect. When your order is ready for collections we will send an email with the status "Ready for Collection". We aim to ensure that all orders placed by midday are available for collection the same day.
UK Delivery
- Economy - £2.50 + vat
- Standard - £4.00 + vat
- Premium - £5.50 + vat
International
International delivery rates are based on actual delivery costs and are therefore based on the total weight of your order.
For our purposes, the UK includes England, Northern Ireland, Scotland, Wales and most BFPO addresses* and Europe includes EU countries, Eastern Europe and Russia. There is also a separate rate for Republic of Ireland.
*Delivery to some BFPO address may incur an additional charge due to increased delivery costs
Please note that for delivery outside of the UK, local import duties may be charged at port of entry and local import taxes may be payable on receipt.
Bank Holidays & Closures
We are closed on all English Bank Holidays. Please note that courier deliveries will usually only take place on working days as normal courier rates do not apply on Bank Holidays or weekend days.