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We strive to offer you the best service possible. This page is designed to help you get the most out of our website and resolve any queries you may have. If you can't find the answer to your question then please contact us.

We accept payment by Paypal account or card. All card payments are processed by PayPal and the following cards are accepted:

Visa Electron payments supported by WorldPay Visa Credit payments processed by WorldPay Visa Debit payments processed by WorldPay Mastercard payments supported by WorldPay Maestro payments supported by WorldPay JCB payments supported by WorldPay

EU customers (outside of the UK) who have a valid VAT number do not have to pay value added tax. Please contact us with your order details and VAT number before placing your order. If you are VAT registered in the UK then we have to charge VAT on your order but you can claim this back through your VAT return.
We will validate the VAT number before shipping.

Help with your order:
View your order status and history

Delivery & returns:
Delivery costs and times
Shipping outside the EU
I want to return an item

yolö creative product information:
Instruction leaflets

General questions about yolö creative:
About us
Contact us
Terms & conditions