If you change your mind…
If you change your mind, no problem, you can return your order (or part of it). Strictly speaking, you have 14 days from the date of purchase but if it’s a bit after we always try to accommodate. The main thing is it's in a resaleable condition (for pre-packaged items, it should still be in it's packaging).
In this case, we think it’s fair that you pay the return postage and when we do the refund it won’t include the outgoing shipping costs. You wouldn’t expect an off-line retailer to cover your travel expenses to bring the item back to the shop.
When you send in your return, please include this attached returns form.
If there is a fault with the order…
If there is a fault with the order, you need to return it to us within two weeks of purchase. Please send it to us with a completed returns form. We’ll then assess it and if we agree we’ll issue a refund for the complete cost of your order including the outgoing shipping costs and we will also refund your return shipping costs. If we don't agree there is an issue and if the item is in a resaleable condition, we will refund the cost of the item only (excluding the shipping costs). We will notify you of the decision by email.
Where to send the return:
Yolo Creative, Unit A3B, Rose Business Estate, Marlow, SL7 3ND
(and don't forget to include the return form)