Terms and Conditions

Delivery
We aim to despatch UK and EU orders received Monday to Friday before 12pm on the same day. More than 95% of UK orders sent Royal Mail are delivered on the next working day. For peace of mind, we offer a next day UK Express service for a small fee.

Payment
We can accept payment by debit and credit card through Paypal and we also accept payment from your PayPal account. All transactions are made using a secure server and processed via Paypal's online payment system or PayPal. We do not store credit card details nor do we share customer details with any 3rd parties.

Customer Registration
You can register your details with us. This will enable you to login for future purchases without requiring to re-enter your details. You will also benefit from special offers and discounts only provided to registered customers. You can register on the 'your account' page without making a purchase or after you have made your first purchase. Simply click on the link on your order confirmation email, and you will be directed to the registration page.

Returns & Refunds
If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 14 days of purchase to the address below. You can return part of an order (if you have used some items) and we will refund the value of the unused items.

Please contact us before returning any goods and ensure that you enclose your order details with the return goods. Items returned outside the 14 day cooling off periods will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your bank statement.

yolö creative (returns)
Unit A3B Rose Business Estate
Marlow Bottom
Buckinghamshire
SL7 3ND
UK

Data protection
We understand that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. The information we obtain from our customers helps us to continually improve your experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers. We do not make this information available to any third parties unless they require it to carry out technical, logistical or other functions on our behalf. This may be fulfilling orders, delivering packages or sending email. They have access to personal information needed to perform their functions, but may not use it for other purposes.

We are committed to providing a good customer experience. We hope you benefit from using Yolö products.

Website Terms
No liability is accepted for third party websites linked to or from or accessible through www.yolo.co.uk nor do we approve or endorse the contents of any such sites.

The entire contents of www.yolo.co.uk are copyright with all rights reserved and remain our property.

In the event of a dispute arising from the use or contents of www.yolo.co.uk, we yolö and you the user, agree to exclusively accept the jurisdiction of the courts of England and Wales.

Information supplied in our web pages has been prepared with care and is accurate to the best of our knowledge, this information being honest, decent and legal from the date of creation. You agree that information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk and that you accept responsibility for any damage to hardware or software or data loss even if we are aware of the possibilities of such damage.

Information supplied on our web pages is for guidance only and does not in any part form a contract and may be subject to change without notice. Reasonable effort is made to ensure we provide accurate and current information on our web pages. We are not liable for any incidental, consequential, cumulative, direct or indirect loses or damages from the use or misuse or inability to use, including omissions and misrepresentations and any errors on our web pages.

You may download or print selections of this web site if only used for your personal information and not for reproduction. Except where stated the text, graphics and information of the web site are the copyright of yolö. Copying and storage of this web site for permanent use or incorporation and reproduction whether for new media or paper use is strictly prohibited.